Returns policy

 

We have created this 30 day returns policy to ensure you have an adequate amount of time to return a product for exchange or refund.

If you request a refund of the original purchase price, this will be issued back to the original payment method (excluding the original postage that has been paid).

On the rare occasion, some refunds may take longer than expected to process, however all refunds will be processed within 10 working days from the time of receiving your item(s).

This returns policy applies to all our customers worldwide.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

You must comply with the following check points to enable receiving a refund or exchange:

  • We receive the returned product(s) within 30 days from the original date of delivery.
  • The returned product is unused and within its original packaging. All original labels intact and in a condition to resell the product.
  • Please include our completed returns form within the parcel with your returned item.
  • You comply with the returns procedure set out below; and
  • None of the exclusions set out below apply.

 

REFUNDS

A refund will be issued for the full price of any product that is returned to us in accordance with the terms of this returns policy (excluding the original postage charge and excluding the costs of returning a product to us).

All requested refunds are issued back to the original payment method within 10 working days of receiving the parcel.  If you feel we have not acted within the stated timescale in issuing your refund, please email our customer service team on  customerservice@jeffhicksm.com who will assist you further.

Unless the item is deemed faulty and a fault of Jeff Hicks, the cost of postage will be deducted from any refund, even during postage offers.

IMPROPER RETURNS

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

We will not refund or exchange the product

We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product

If we do not receive payment of such additional amount within 30 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

If you have any questions regarding our Refund & Returns policy, please contact us at – customerservice@jeffhicksm.com

 

UNACCEPTABLE RETURNS

Please note that we CANNOT accept returns or exchanges on underwear or swimwear due to hygiene reasons.

Please note ANY items returned covered in animal or human hair may NOT be exchanged or refunded.

Please make sure the item that you intend to return is not visibly worn, damaged, marked in any way with pen or grease, make-up, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsaleable. 

If you return your item(s) beyond the 30-day period or what we deem to be a non-sellable condition, we will hold the item(s) until a minimum of £4.50 returns postage charge is paid to have this dispatched back to you.  Our Customer Service Team will be in touch to advise you of this.

EXCHANGES

Got the wrong size? Picked the wrong colour? Don’t worry, you can exchange for an alternative item by filling out the exchange section of our returns form and return any item to us by post.

When we receive your item, we aim to dispatch your exchange request within 5 working days. You will also receive a confirmation email from our Customer Service Team confirming receipt of your parcel.

FAULTY ITEMS

If under the unfortunate circumstance, you receive an item that is faulty, please contact our customer service team at customerservice@jeffhicksm.com who will be able to assist you further.  We will then advise on how to proceed with the return. 

You have 30 days from receipt of the faulty item to return it to us for a refund or exchange. Upon Jeff Hicks receiving your faulty product, we will happily reimburse the returned postage cost.